Frequently Asked Questions
Everything you need to know about your Grande Cosmetics journey.
How long does it take to see results with GrandeLASH-MD?
While individual results may vary, most users see a noticeable difference in their lashes within 4 to 6 weeks, with full results achieved in 3 months.
Are your products cruelty-free and vegan?
Yes, Grande Cosmetics is proud to be a PETA-certified cruelty-free brand. Many of our formulas are also vegan-friendly; please check the specific product page for ingredient details.
What is your return policy for opened products?
We offer a 90-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund, even if it has been opened.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Is it safe to use lash enhancers with extensions?
Yes, our water-based lash serums are safe for use with eyelash extensions and can actually help support the health of your natural lashes while wearing them.